Privacy Policy — SneakerKali

Last updated: August 29, 2025

1) Overview

This Privacy Policy explains how Stardev Solutions Limited (“we,” “us,” “our”), operating as SneakerKali, collects, uses, shares, and protects your personal information when you visit our site or purchase from us.

Data Controller: Stardev Solutions Limited
Address: Nairobi, Kenya
Contact: support@sneakerkali.com
Applies to: website, checkout, customer dashboard, support, and marketing.

We comply with applicable laws, including the Kenya Data Protection Act, 2019. If you are in other jurisdictions (e.g., EEA/UK, California), we will honor applicable rights to the extent required by law.

2) What we collect

Identity & contact: name, email, phone, shipping/billing address.
Order details: items, size/color, price, order history.
Payment info: tokens/last 4 digits via payment processors (we don’t store full card details).
Account data: login, preferences, saved addresses.
Support: emails, chat, attachments.
Device & usage: IP, device type, browser, pages visited, referrers, approximate location.
Cookies & similar tech: for cart, login, analytics, and performance.
Marketing preferences: consent choices and interactions.

3) How we use data

Fulfil orders: process payments, ship items, provide updates.
Customer service: returns, exchanges, inquiries.
Account & security: authenticate logins, prevent fraud.
Improve store: analytics, diagnostics, UX enhancements.
Marketing (with consent where required): newsletters, offers, recommendations.
Legal/compliance: tax, accounting, responding to lawful requests.

4) Legal bases (Kenya & where required)

Contract: to process your orders and provide services.
Consent: for optional marketing and certain cookies.
Legitimate interests: security, analytics, improvements, fraud prevention.
Legal obligations: tax/audit and regulatory compliance.

5) Sharing your data

We share data with trusted partners who act on our instructions:

Payments & fraud prevention: Paystack/Stripe/M-Pesa gateway.
Commerce platform: SureCart (checkout + customer area).
Hosting/CDN & analytics providers.
Logistics: shippers, fulfillment, customs brokers.
Professional services: IT support, auditors, legal advisors.
Business transfers: if we undergo a merger, acquisition, or asset sale.
Partners must protect your data and use it only as instructed.

6) International transfers

Your information may be transferred and stored outside Kenya. Where required, we apply appropriate safeguards (e.g., contractual commitments) to protect your data.

7) Data retention

We keep personal data only as long as needed:

Orders & invoices: typically 7 years (or as required by law).
Accounts & support records: while active + a reasonable period.
Marketing data: until you unsubscribe or withdraw consent.

8) Your rights (Kenya Data Protection Act, 2019)

You may have rights to:

Access your personal data.
Rectify inaccurate/incomplete data.
Delete data (subject to legal/operational needs).
Object to or restrict certain processing.
Data portability (where applicable).
Withdraw consent at any time (for consent-based processing).
To exercise rights, email support@sneakerkali.com. We’ll verify your identity and respond as required by law.
You may also lodge a complaint with Kenya’s Office of the Data Protection Commissioner (ODPC).

9) Cookies & tracking

We use necessary cookies for key functions (cart, checkout, login). With consent (where required), we use analytics/performance cookies. Manage cookies in your browser and (where implemented) via our cookie banner.

10) Marketing communications

With consent (where required), we send updates and offers. You can unsubscribe anytime via the email link or by contacting us. Service emails (order/transactional) will still be sent.

11) Children’s privacy

Our services are not directed to children under 13 (or as defined by law). If you believe a child provided personal data, contact us and we’ll delete it.

12) Security

We use reasonable technical and organizational measures (encrypted connections, access controls, least-privilege, staff awareness). No system is 100% secure—please keep your credentials safe.

13) Third-party links

External sites we link to have their own privacy practices. Review their policies.

14) Changes to this policy

We may update this Policy. We will post changes with a new “Last updated” date. Continued use means you accept the updates.

15) Contact

For privacy questions or requests, contact support@sneakerkali.com.